Refund policy
Thank you for choosing Pawfecto Bandanas! We strive to provide high-quality products they will make your furry friend look stylish and are comfortable. However, we understand that sometimes situations may arise where a return or exchange is necessary. Carefully read our return and exchange policy to understand the procedures and guidelines.
To start a return, you can contact us at pawfectobandanas@gmail.com.
- Eligibility for Returns and Exchanges:
● We accept returns and exchanges within 7 days from the date of purchase.
● The item must be unused, in its original condition, and the original packaging.
● Personalized or custom-made bandanas are not eligible for returns or exchanges unless there is a manufacturing defect or an error on our part.
- Returns:
● If you wish to return an item, contact our customer support team within the eligible time frame.
● Provide your order number, photos of the item you wish to return, and the reason for the return.
● Once your return is approved, you will receive instructions on how to proceed further.
● The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
● Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
● If the return is approved, a refund to the original payment method will be initiated within 2 working days.
- Exchanges:
● If you would like to exchange an item for a different size or design, please contact our customer support team within the eligible time frame.
● Provide your order number, details of the item you wish to exchange, and the reason for the exchange.
● Once your exchange request is approved, you will receive instructions on how to proceed.
● The customer is responsible for the shipping costs associated with the exchange, including returning the original item and receiving the new item.
● The exchanged item must be in its original condition and packaging.
● If there is a price difference between the original and exchanged item, we will either issue a refund or request payment for the remaining balance.
- Damaged or Defective Items:
● If you receive a damaged or defective item, please contact our customer support team immediately.
● Provide your order number, details of the issue, and supporting photographs for the same.
● We will assess the situation and provide a resolution, which may include a replacement or a refund.
● In some cases, we may request that the damaged or defective item be returned to us.
Please note:
● We reserve the right to refuse returns or exchanges that do not meet the outlined eligibility criteria.
● Any item that is damaged by your dog will not be eligible for return or exchange.
● Refunds may take up to 10 business days to process, depending on the original payment method.
● Shipping costs are non-refundable unless the return or exchange is due to a manufacturing defect or an error on our part.
● We are not responsible for lost or stolen packages during the return shipping process, so we recommend using a reliable shipping service with tracking.
If more than 15 business days have passed since we approved your return, please contact us at pawfectobandanas@gmail.com.